The issue of voiding warranty as espoused by the OEM is illegal under the Trade Practices Act and so the threat to not fix a fault in the printer when under warranty because the owner has used a remanufactured or compatible cartridge can not be enforced. All products supplied from Ink on the Run are fully guaranteed to perform as well as if not better than the OEM product with at least the same volume of ink/toner as per the OEM specifications.

Product Quality

Ink on the Run is all about Quality and Consistency of product.The product being supplied to you has come from a quality approved supplier is consistent and is covered by the Ink on the Run Guarantee. Our goal is to be the industry leader in quality, convenience and savings. If the product does not perform correctly please contact us at head office with the details. We take our reputation and the quality of our products very seriously! Because after all a Happy Customer is a Repeat Customer.

Customer Service

We believe:

  • "Customer service is the ability to provide a service or product in the way that it has been promised"
  • "Customer service is about treating others as you would like to be treated yourself"
  • "Customer service is an organization's ability to supply their customers' wants and needs"
  • "Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner"
  • "Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer"
  • "Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner"
  • "Customer service is a proactive attitude that can be summed up as: I care and I can do."
Thank you for choosing Ink on the Run.